Frequently Asked Questions

1. What makes Nspstt different from other fashion brands?

Nspstt is inspired by the timeless elegance of past centuries. We create vintage-inspired dresses that combine classic femininity with modern sophistication. Every piece is designed to be cherished beyond a single occasion, offering enduring beauty rather than following short-lived trends.

2. Who is Nspstt designed for?

Nspstt is designed for women who appreciate timeless style, refined craftsmanship, and meaningful fashion. Our collections are made for those who see elegance as a way of life rather than a passing trend.

3. Do you offer free shipping?

Yes. We offer free standard shipping on orders over $129 USD in eligible countries and regions, including the United States, Canada, United Kingdom, Australia, Japan, South Korea, Singapore, and many European countries.

4. How long does shipping take?

Delivery times vary depending on your destination and the shipping carrier. Please note that processing times, customs clearance, and holiday seasons may affect delivery schedules.

Once your order ships, you will receive a tracking number via email.

5. Can I change my shipping address after placing an order?

If you notice an error in your shipping information, please contact us as soon as possible. We will do our best to update your address before the order is shipped.

Please note that additional shipping fees may apply, and Nspstt cannot be responsible for delays or losses caused by incorrect shipping information provided at checkout.

6. Can I cancel my order?

Yes.

Within 48 hours of placing your order, you may cancel for a full refund.
After 48 hours but before shipment, a 10% processing fee may be deducted if production has already begun.
Orders that have already shipped cannot be canceled.

7. What is your return policy?

If you experience an issue with your order, please contact us within 7 days of delivery and provide clear photos of the problem.

Eligible reasons for returns or replacements include:

Major quality defects
Incorrect item received
Missing accessories
Significant sizing discrepancies
Shipping damage

All returns must be approved by our customer service team before being sent back.

8. Are there any items that cannot be returned?

Yes. The following items are non-returnable:

Custom-made products
Items reported after the 7-day return period
Worn, used, washed, or altered items
Clearance items
Mystery bag purchases

9. Who pays for return shipping?

If the return is due to a quality issue or an error on our part, Nspstt will cover the return shipping cost.
If the return is due to personal reasons, such as ordering the wrong size or changing your mind, the customer is responsible for return shipping costs.

10. How do I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

If your tracking status has not updated within 7 days after receiving the shipment notification, please contact our customer support team, and we will assist you in investigating the issue.